Imperial Consultants Ltd.

During my early years in the construction industry I was astonished to what level insurers were underrepresented in the building claims field; where small contractors were directing loss adjusters on causation, repair and price. As a result of the a...

During my early years in the construction industry I was astonished to what level insurers were underrepresented in the building claims field; where small contractors were directing loss adjusters on causation, repair and price.

As a result of the above I approached insurers and created the 'Imperial Validation' model.

Over the first couple of years three distinct areas of saving were established as Roofing, Building and Resultant Damage where Roofing saw the most dramatic results.

Imperial reported on policy cover, reinstatement specification, and cost; the model then was simple with mainly roofing type claims with unprecedented results where previous 90% to 10% cost to saving ratios were completely reversed to 10% to 90% respectively in cost and saving.

The Imperial model has not changed fundamentally from what I started in 1988: However it has become more complex as Imperial have been giving higher levels of delegated authority, provided different products (often bespoke) and forged to the forefront of what we now term as 'Validation Experts' with leading edge services; services in development and others being created privately with clients:

Some of Imperials notable firsts were;

1) The profile and the remit of the Validation Expert,

2) The dissection of claims in roofing, general building and resultant damage for the purpose of understanding costs.

3) The creation of a national 'copy written' pricing programme

4) The Accreditation of our five day residential 'Surveyor Training Course' by the Chartered Institute of Insurers.

I could go on and on with Imperials firsts but think its best to finalise by stating that there are other claim areas where the model fits (some with modification). The opportunities for Imperial and insurers are plentiful in terms of reducing leakage and providing a much pleasanter customer journey and we should remember that we have a duty to police claims properly because ultimately, increasing costs result in higher premiums to our customers.

I hope you find our website helpful and informative and welcome you to contact Imperial if you require any further information.

Your faithfully,

Kevin Skillin